Application Support & Maintenance
Your app doesn't stop at launch — neither do we.
By the numbers
- Support tiers
- 3
- Scaling
- Up or down, anytime
- Coverage
- Business hours to extended
Overview
Once your application is live, we keep it healthy, secure, and evolving. Support is tailored to your application's intensity — from light-touch maintenance for stable internal tools to extended-hours coverage for business-critical, high-traffic platforms. You pick the level that fits today and scale it up or down as your needs change.
Capabilities
What this engagement covers
Flexible Support Tiers
Essential, Standard, and Premium plans sized to your application's usage, criticality, and change volume.
Bug Fixes & Incident Response
Prioritized issue handling with defined response times per severity level.
Updates & Security Patching
Framework, dependency, OS, and app-store updates, plus security patches to keep you current and compliant.
Monitoring & Enhancements
Uptime and performance monitoring, plus a monthly allowance of hours for small improvements and new features.
Deliverables
What you'll get
- Support plan and SLA matched to your application's intensity
- Ticketed issue tracking with severity-based response times
- Regular dependency, security, and platform updates
- Monthly health report with uptime, incidents, and recommendations
Process
How we work
- 01
Onboard
Review the application, environments, and access; document runbooks.
- 02
Right-size
Agree the support tier, hours, and response times based on usage and criticality.
- 03
Support
Monitor, fix, patch, and handle requests within the agreed SLA.
- 04
Evolve
Monthly reviews to plan enhancements and adjust the tier as needs change.
FAQs
Common questions
Can you support an application you didn't build?+
Yes — we start with a short code and infrastructure review, then onboard it into a support plan like any application we've built.
How do we choose the right support level?+
It depends on your application's intensity — user volume, business criticality, and how often it changes. We recommend a tier after onboarding, and you can move up or down as needs change.
Do unused support hours roll over?+
Terms vary by plan; we agree how enhancement hours are handled when setting up your support agreement.